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Nicola Taylor - Chief Executive

Nicola Taylor - Chief Executive

Nicola began her career in the hospitality industry working in Conference and Banqueting Sales with Queen’s Moat House Hotels in 1987. She then moved to London and was Sales Manager with Hilton International then Richard Branson’s Virgin Hotels before moving back to Scotland in 1989 to lead Sales and Marketing for the exclusive private members health and fitness club, Parklands Country Club on the south side of Glasgow. 

When her family sold this in 1993, Nicola moved back to London and started a ten year career in media, working for Glasgow Herald, Capital Radio and the Clients Sales team for DMGT, Mail on Sunday Newspapers.

 In 2003 Nicola joined Chardon Management as a director and shareholder when it operated just four hotels and helped grow it into the UK’s leading independent hotel management company with a portfolio of £163 million employing 2500 staff,  encompassing over 50 hotels and seven health and fitness clubs throughout the UK, including such leading global brands as: Indigo, from InterContinental Hotels Group; Doubletree by Hilton; Best Western & Choice Hotels; Holiday Inn and Holiday Inn Express, as well as many independent properties under their own unique brand.

Responsible for the management of the global hotel brands and ensuring their systems deliver, Nicola sat on the committee for European Sales and Marketing for IHG across all brands – Crowne Plaza, Indigo, Holiday Inn and Holiday Inn Express. She currently chairs the Holiday Inn Express Owners committee in the UK, which feeds directly into the global IHG Owners board and sits on the board of The British Hospitality Association.

In 2013 Nicola played an instrumental role in the sale of Chardon Management to the leading U.S.-based global hotel management company Interstate Hotels & Resorts. A wholly-owned subsidiary of a 50/50 joint venture between subsidiaries of Thayer Lodging Group and Jin Jiang Hotels, Interstate operates branded full- and select-service hotels and resorts, convention centres and independent hotels worldwide and manages 387 hotels with 73,000 rooms in North America, Europe and Asia-Pacific.

Her family’s owned hotels and restaurant are now managed by Interstate UK and she oversees them in an Asset Management role. The aim is to continue to grow the family’s portfolio of hotels from six to eight in the next 24 months.